Smart Home devices

[madgoalie]

Hello,

I’m trying to connect the base station for outdoor camera to the smart home app. Every time the light turns solid blue on the base station I check the box and hit next as instructed. The app says loading for a couple of seconds then says no device is found and the light on the base station goes back to blinking, and the cycle repeats.  I already have the Roku doorbell and 2 smart bulbs synced with app and no issue with those. I have tried every trouble shooting instruction and chatted with support, all to no avail. I am using 2.4 ghz and tried every Ethernet port and even different power outlet. Support advised to return. Is there anything else I could try?  I guess it’s possible it could just be defective. 

UPDATE: I exchanged unit and am up and running. This post can be deleted if desired. 

[RokuJohnB · Accepted solution]

Hi @madgoalie,

Thank you for posting here in the Roku Community!

We understand you are having a problem with the base station since it will not connect to the smart home app. We're happy to assist you further. If you experience connection issues with your base station or camera, try the following suggestions.

Base station

1. Check the status light to determine the current state.
2. Remove the power cord for a moment and then plug it back in to restart your base station.
3. Check the network connection.

• Wired connection: Try removing and reconnecting the Ethernet cable on each end. If that does not help, try switching to another port on the router and/or use a different Ethernet cable.
• Wi-Fi: After you set up your base station using a wired connection, you can switch it to a Wi-Fi connection. If you encounter connectivity issues when doing this, check that the wireless router has a strong signal. If the signal is weak, try moving the base station to another location to help reduce interference.

If you continue to encounter connection issues with your base station, perform a factory reset by pressing the pinhole button next to the USB port with a paperclip (or similar) and then try again.

We hope this helps. Keep us posted on what you find out.

Best regards,
John