Help

Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
AmberLee
Newbie
‎04-21-2022 11:27 PM

"Give us a call. " is the alert I got.

The message on the screen...

I have a 4k ultra hd smart tv with hrd

"Give us a call. 

We've run into a problem here.   Sorry about that.   We'll take car if this as quickly as possible. 

Code download summary. 

Download status:  manual download required."

 

There is no way to manually download and there is no number I can find to call them.   What do I need to do?

0 Kudos
1 REPLY 1
DBDukes
Community Streaming Expert
‎04-22-2022 04:00 AM

Re: "Give us a call. " is the alert I got.

@AmberLee 

Is it a Roku TV (which isn't actually manufactured by Roku)? Or is it another TV that has a Roku attached?

What's the brand TV?

And can you post a picture of this?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.