Roku setup

[jgeren10]

getting frustrated with getting this message every now and then. ive already uninstalled a number of apps, and im not sure how im "using" memory??? 

do i really NEED a micro SD(?) card??

[RokuJohnB]

Hi @jgeren10,

Greetings from the Roku Community!

If you receive a "Can't run channel" or "Insufficient memory" error code, follow the steps below to fix the problem.

How to fix network issues

These error messages may be caused by a network issue preventing your Roku streaming device from properly opening an app. This can be due to a weak signal or a problem with your internet provider.

• If you are connected to Wi-Fi, refer to the How to Improve the Wireless Connection article for more information.
• If you are using a wired connection, follow the steps to connect your Roku streaming device using Ethernet.

How to fix low storage space

Another reason for the error messages may be that your Roku device lacks the required storage space to store and install the app. Removing other apps from your Roku device can free up space.

• Tip: If your Roku streaming device has a micro SD card slot, you can expand the memory for installing apps.

Hope you'll find this info useful.

Kind regards,
John

[makaiguy · Accepted solution]

@jgeren10-

What you describe is typically a symptom of the Roku memory cache getting corrupted.  Clearing the memory cache should cure the problem.

The easiest way to do this is to RESTART your Roku.  (For Roku TV users reading this: if you have "Fast TV start" enabled, turning the TV off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power", or on models without a Power option, under "Settings > System".

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

[jgeren10]

thats it!!! thank you so much!!! just restarted my roku and voila, youtube loaded right up!! again, thank you so much!!

[Jamie05]

Thank you! It worked like a charm!!!

[mmead]

Thank you so much for your helpful information! Couldn’t find an answer to the “not enough memory” issue on the Roku or TCL TV help pages, so ventured to the community page and found your advice. I appreciate it immensely!! 

[jimself49]

Thanks for this restart solution. It worked for me.

[MRM12]

Thank you! Worked perfectly!