Roku Community

lmcemt · ‎02-19-2021

i had an older Roku that kept losing connection so I upgraded and bought a Roku Express. I installed it on my TV and have been using it for two months. I recently went to my online account and it says that I have no devices linked. When I try to link, it asks for an activation code displayed on my TV? Where do I find this code? Did I install it incorrectly...it works just fine. Can I add a device retro? Do I need to completely uninstall and do it over again?

renojim · ‎02-19-2021

It sounds like you did not install it correctly. Check the email address on your Roku that is shown under Settings->System->About. That should be the same email address you use to log in at https://my.roku.com . You may have created a second Roku account when you set up your Express and not realize it. The only way to link a device to a Roku account is to perform a factory reset.

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renojim · ‎02-19-2021

It sounds like you did not install it correctly. Check the email address on your Roku that is shown under Settings->System->About. That should be the same email address you use to log in at https://my.roku.com . You may have created a second Roku account when you set up your Express and not realize it. The only way to link a device to a Roku account is to perform a factory reset.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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