Roku setup

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can’t buy-pass credit card information

I recently got a Roku it updated and yeah, was working fine. It asked for my email and I gave. It sent an email to me and made me make an account. But would NOT let the credit card information be  optional. I do NOT want to put that stuff in, so I did searching all night and got told to go to this link “” so I did but it didn’t put me where I wanted.. just on the home page. I still have no solution for this stuff.

In my opinion this is very complicated and should just send a code to your email to activate the tv. 

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Roku Guru

Re: can’t buy-pass credit card information

Hmm, I just went to the link you gave (in two differnt browsers) and ended up a page titled: "Create your Roku account"  You don't?  Maybe a location issue?

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Community Streaming Expert

Re: can’t buy-pass credit card information

@Lilybug4208, if that link takes you to your account page then you're probably already set up and ready to go.  What does your account page at show as your payment method?  I agree that it's needlessly complicated, but you can always remove your payment method at any time.

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Retired Moderator

Re: can’t buy-pass credit card information

Hey Lily, there's a way to remove your payment method on Roku. Here's the link for it:

Let us know if it works for you and if you are able to remove the payment method. Feel free to reach out; we're always happy to assist. 

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