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kuehnd
Newbie
‎12-15-2021 08:09 PM

being charged for someone elses account and the chat line will not help

I am being charged with my debit account on someone's account. I have explained in chat last month  No one at ROKU seems to want to help me. I just paid my bank $35.00 for Chase to stop payment off my billing for my debit account.  Roku doesn't mind taking my money, however they don't want to help when there is a problem. I have 2 charges each month, one is on  charge $6.37 and a charge for $4.24 Please, I need your help. . Please help.

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RokuMary-F
Community Moderator
Community Moderator
‎12-16-2021 12:05 PM

Re: being charged for someone elses account and the chat line will not help

Hi @kuehnd,

Thanks for posting in the Roku Community!

We're sorry to hear about this wasn't a smooth resolution.

It's possible that you signed up for a subscription to that channel on the Roku TV owner's account. For these issues, it is more effective for you to get help from our billing team to see what further assistance they can offer. Otherwise, you may need to contact your card provider regarding the charges on your card moving forward.

We appreciate your patience with this matter!

Best regards,
Mary

Mary F.
Roku Community Moderator
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