Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

activating after a factory reset

for some reason I was unable to link my roku 3 to my online roku account.  when i signed on it would only show the newer roku tv i have and would not even register that i also had a roku 3.  i tried to do a factory reset so that i could then link to my account. i followed the steps and connected to my wifi.  once it got to point where i needed a code the system started glitching.  it is saying Activation Issue and under that says "there was a problem activating.  please get a new code to try again".  when i hit get a new code it loops back over and over again to the same window.  if i hit back it loops to the same thing.  my only options are restarting (which takes me back to the same loop again) or doing a factory reset which starts me over.  as soon as i get to the same point in the setup the loop happens again and i cannot get past this point to finish the set up and use the roku.  it always worked fine before i did the factory reset.  

anyone have any ideas or help?



0 Kudos
Community Streaming Expert

Re: activating after a factory reset

I ran into the same thing. There was a problem at Roku's end with the activation system for an hour or so last evening (15 April, 2021).

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos