@Jamiemarie-
That can be a symptom of a corrupted memory cache. This can normally be cleared by restarting the Roku.
Note that if you have a Roku TV configured to use the Settings > System > Power > Fast TV Start option, turning the set off and back on just puts you into and out of a low power standby condition and doesn't give you a complete cache-clearing restart.
Try restarting via Settings > System > Power > System restart, or just pull the power plug out for a few seconds and plug back in.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
