we think the issue is that Roku thinks we're in Canada (the country selector at the bottom right of some pages say our language is CA Eng. I tried to change that to U.S. Eng (we bought the devise, and live, in Indiana) but it doesn't stick and Hulu STILL can't be added to our channels.
How can we let Roku know that we're in the middle of the U.S. and not in Canada? Thanks.
Re: Why does Roku think I'm in Canada and how can I change that?
If that page selector was on CA-Eng when you created your Roku user account, it believes the account was created in Canada. So only channels available in Canada will be available, and since you're not actually in Canada they likely won't connect. Unfortunately, the streaming providers often have geographical restrictions on where they are permitted to stream, so they have to enforce a user location.
To my knowledge there's no way to change that setting, and the only solution is to create a new user account and link your Roku to the new account. @RokuDanny-R might have some additional suggestions, and perhaps it can be changed by Roku themselves.
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It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address's reported location by checking here. If you see an issue, you'll need to contact your ISP to help resolve any issue.