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Kruddy
Reel Rookie

Why do I have to press the reset button every time I want to use the ruku stick

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I have a ruku 4k streaming stick and everytime the TV is off for a few hours the stick loses power. In order to use the stick again I have to squeeze behind the tv to hit the reset button, pretty much everytime I turn on the tv. Is there a way to keep the power on or maybe configure the remote to control the power of the stick instead of my tv.

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makaiguy
Community Streaming Expert

Re: Why do I have to press the reset button every time I want to use the ruku stick

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@Kruddy--

Roku operating system version 10.5 added added a new "Power" item in the "Settings > System" menu for some of the latest Roku device models. The new "Auto power savings" item there will put your Roku device into a low power standby condition after a period of inactivity, such as when your tv has been turned off for a while. 

Pressing a Roku control key on your Roku remote (not Power, Volume, or Mute keys, if you have them, which act on the TV, not the Roku) should bring the Roku out of standby and back to full operation.  Pulling the power for a few seconds or a short press of the Roku's reset button should restart the Roku and restore full operation as well. 

If you have a "Settings > System > Power" menu item, deactivating any power saving options you find under "Auto power savings" will prevent your Roku from going into standby in the first place.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

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DBDukes
Community Streaming Expert

Re: Why do I have to press the reset button every time I want to use the ruku stick

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@Kruddy wrote:

... Is there a way to ... configure the remote to control the power of the stick instead of my tv.


No. Roku devices don't turn on or off. They can go to a low power mode, but they are always on.


@Kruddy wrote:

... Is there a way to keep the power on ...


That depends. Are you powering via the included power supply? If so, you're already doing that. Or are you powering via the USB port on a TV. Many many TVs cut power to the USB when powered down. Not all, but many. If you're powering via TV USB, change to the power supply.

There may be some other things to try, but let's rule this out first.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

Kruddy
Reel Rookie

Re: Why do I have to press the reset button every time I want to use the ruku stick

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I am powering through the power supply 

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makaiguy
Community Streaming Expert

Re: Why do I have to press the reset button every time I want to use the ruku stick

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@Kruddy--

Roku operating system version 10.5 added added a new "Power" item in the "Settings > System" menu for some of the latest Roku device models. The new "Auto power savings" item there will put your Roku device into a low power standby condition after a period of inactivity, such as when your tv has been turned off for a while. 

Pressing a Roku control key on your Roku remote (not Power, Volume, or Mute keys, if you have them, which act on the TV, not the Roku) should bring the Roku out of standby and back to full operation.  Pulling the power for a few seconds or a short press of the Roku's reset button should restart the Roku and restore full operation as well. 

If you have a "Settings > System > Power" menu item, deactivating any power saving options you find under "Auto power savings" will prevent your Roku from going into standby in the first place.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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