Help

Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Dalia
Newbie
‎06-03-2021 08:48 PM

White screen with a black line in the middle

I was watching tv all day and all of a sudden my screen turns completely white with a black line down the middle I’m not sure how to fix this or what’s wrong I tried unplugging it and restarting it and a factory reset but nothing works

0 Kudos
Reply
1 REPLY 1
makaiguy
Community Streaming Expert
‎06-04-2021 05:59 AM

Re: White screen with a black line in the middle

Roku doesn't manufacture *Roku TV" sets, it only supplies the Roku operating system. This sounds like a hardware issue that needs to be referred to the manufacturer of the set.

Roku TV Manufacturer Support Contacts:
https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply