Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
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RokuDanny-R
Retired Moderator

Re: Activation problem - “we can’t seem to reach you by email”

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Hi folks!

Thanks for the posts and please accept our apologies for any inconvenience caused.

For us to isolate the problem, could you tell us when you are receiving the error? Have you received any activation link or you are seeing the error message on your TV screen?
We also suggest trying to activate your Roku device again to see if the issue persists.

Let us know how it goes.

 

All the best,

Kariza

Danny R.
Roku Community Moderator
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scubaboy
Reel Rookie

Re: Activation problem - “we can’t seem to reach you by email”

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Finally received 3 activation emails this afternoon, about 8 hours after each attempt at activation in the morning. Guess I will try again tonight, but I'm really leaning toward just buying an Apple TV 4k.

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jadagget
Reel Rookie

Re: “We can’t seem to reach you by email”

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Still having this exact issue 4/29 and 4/30

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Beanse
Newbie

Re: Activation problem - “we can’t seem to reach you by email”

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I still can not activate my roku.  It shows my connection is good. I get emails and link codes but in the middle of activating on my phone it pops up on the tv saying i cant be reached

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Htak
Reel Rookie

Re: Activation problem - “we can’t seem to reach you by email”

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I am getting the same identical error with my sound bar . Talked to a support tech and basically was told " wait for some time ..and try again " ???  No mention of an outage or ??? 

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mnilles07
Channel Surfer

Re: Activation problem - “we can’t seem to reach you by email”

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Still not working! 

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mnilles07
Channel Surfer

Re: “We can’t seem to reach you by email”

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This is not resolved. Please advise

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Yoda69
Reel Rookie

Re: “We can’t seem to reach you by email”

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When it happend to me a couple weeks ago, it was because their servers were down or they had network issues. We had to wait til the next morning to try it again and then it worked right away like it's supposed to

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Htak
Reel Rookie

Re: Activation problem - “we can’t seem to reach you by email”

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Tried again this AM . No Joy !! Support does not even know if there is an issue ..they think it is a server problem ..Anyone have any different information ? 

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Anonymous
Not applicable

Re: “We can’t seem to reach you by email”

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Mine is also not working.

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