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rferguson
Level 7
‎02-04-2022 04:20 PM

Re: Warranty Support Exchange, replacement, and or refund.

Did anyone get a reply from Roku Support for a warranty replacement?

I have a unit that was installed Oct 2021 & quit working.

No reply or RMA for  request #(5322259).

Would like to stream Olympics etc. & have a limited trial for HBO & Showtime that is expiring. 

Anyone try alternatives like Firestick?

Thanks, Ron

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RokuMary-F
Community Moderator
Community Moderator
‎02-07-2022 09:13 AM

Re: Warranty Support Exchange, replacement, and or refund.

Hi @rferguson,

Thanks for reaching out to the Roku community!

I can see that you’ve been in contact with our support team regarding your RMA ticket and they responded recently through email. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.
If you need any additional help and we’ll follow up to continue assisting you.
 

Best regards,
Mary

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