Help

Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
rferguson
Newbie
‎02-04-2022 04:20 PM

Re: Warranty Support Exchange, replacement, and or refund.

Did anyone get a reply from Roku Support for a warranty replacement?

I have a unit that was installed Oct 2021 & quit working.

No reply or RMA for  request #(5322259).

Would like to stream Olympics etc. & have a limited trial for HBO & Showtime that is expiring. 

Anyone try alternatives like Firestick?

Thanks, Ron

0 Kudos
RokuMary-F
Community Moderator
Community Moderator
‎02-07-2022 09:13 AM

Re: Warranty Support Exchange, replacement, and or refund.

Hi @rferguson,

Thanks for reaching out to the Roku community!

I can see that you’ve been in contact with our support team regarding your RMA ticket and they responded recently through email. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.
If you need any additional help and we’ll follow up to continue assisting you.
 

Best regards,
Mary

Mary F.
Roku Community Moderator
0 Kudos