This sounds like this is your own Roku channel and you are the developer. If so, you should get more help in the Developer forums, just down the hall. https://community.roku.com/t5/Developers/ct-p/channel-developers
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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