Roku setup

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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sabrabow
Level 7

Unable to setup a ROKU. Able to connect to WiFi network but Roku stops at Updating Software

I have tried all the steps in the troubleshooting guide, nothing works. I keep getting error 003. I have string wi-fi. What else can I do?

 

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1 REPLY 1
RokuKariza-D
Roku Employee
Roku Employee

Re: Unable to setup a ROKU. Able to connect to WiFi network but Roku stops at Updating Software

Hi @sabrabow

Thanks for letting us know about the issue you're experiencing.

Could you try connecting your Roku device to a mobile hotspot and see if that will make a difference? Please also reply here with the serial number of the affected player. It can be found at the back or underneath the device itself.

We look forward to hearing from you soon.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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