Hi, I've had several Roku devices, including one operating fine, one that just died, which is why I ordered a new Roku Express, which arrived in the mail today from Roku directly. I've never had a setup issue before.
I have no issues with my home wireless network, everything other device, including existing Roku, are connected and operating just fine.
I connected the new device, connected to network, device automatically updated software and reported 100 percent complete, restarted, and has since repeatedly failed to complete activation.
Accepts my account email, then i get a message that is the device is unable to connect to my email, then a popup message: Unable to connect to Roku Service. Error 001. No email ever arrived.
Next tried to activate by link on the roku website using my laptop. The following pattern then occurred repeatedly (before and after hard reset): the device first fails to generate a link code, then when I initiate the try again option, I do get a link code. I enter it online, the web activation seems to be proceeding fine, but before I can finish, the Roku Express generates the the same "Unable to connect to Roku Service" message again, Error Code 001.
I Tried all the suggestions in support: I used a different email, rebooted router, hard reset, nothing worked. Not sure if there is a way to force another software update, as I suspect that, or just a bad Roku unit, is the problem. The hard reset does NOT force a software update.
Should I just send this turkey back for another or is there some other way to resolve this?
Thank you!
