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adamjbruton
Reel Rookie

Trying to re link a tv I unlinked for my mother in law. She's in a different state

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I'm trying to help my mother in law in a different state and I unlinked the tv yesterday on accident. She can't find the code and I don't know where she can find the code.

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StreamerUser
Roku Guru

Re: Trying to re link a tv I unlinked for my mother in law. She's in a different state

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The new activation process sends an email with a verification/activation link.

She'll need to provide an email address during the activation process, then click on the link in the email once she receives it to activate.

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3 REPLIES 3
StreamerUser
Roku Guru

Re: Trying to re link a tv I unlinked for my mother in law. She's in a different state

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The new activation process sends an email with a verification/activation link.

She'll need to provide an email address during the activation process, then click on the link in the email once she receives it to activate.

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adamjbruton
Reel Rookie

Re: Trying to re link a tv I unlinked for my mother in law. She's in a different state

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Thank you, but it's not giving her the option to activate.. how would one go about that?

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StreamerUser
Roku Guru

Re: Trying to re link a tv I unlinked for my mother in law. She's in a different state

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Has she restarted her Roku TV?

Settings/System/Power/System restart/Restart

....or unplug from AC power it for a few minutes, then plug it back in.

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