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Greendog5727
Newbie
‎11-16-2022 08:23 PM

Trouble setting up on second tv

I was able to setup an account on one tv but when I tried to set up on a second tv I received the following error message:  We detected the email you are trying to activate did not match the one in your account. Please try again.

But I used all the same information..help.

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2 REPLIES 2
HDMIGuy
Roku Guru
‎11-16-2022 08:51 PM

Re: Trouble setting up on second tv

@Greendog5727 Where did you receive this message?  On the TV screen, a text message, an email??

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makaiguy
Community Streaming Expert
‎11-17-2022 06:12 PM

Re: Trouble setting up on second tv

On the working Roku go to Roku menu path Settings / System / About.   The email address shown there is the email address associated with the account.

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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