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Shawneeray
Reel Rookie

Transferring user ID from old to new TV and removing from old

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Buying a new TV.  When accessing streaming channels (Netflix, Discovery, Hulu etc) will use my existing log in info...user name and password.

How do I eliminate that info from the old tv so nobody else can use it without cancelling the accounts?

1 Solution

Accepted Solutions
RokuEuniceL
Community Moderator
Community Moderator

Re: Transferring user ID from old to new TV and removing from old

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Hi @Shawneeray,

Welcome to the Roku Community!

We're happy to assist you on how you can remove your information from your old TV without canceling the accounts. Please be reminded that a factory reset will erase your personal preferences, unlink your device from your Roku account, reset all settings, and return your device to a state ready for initial setup. You can perform a factory reset using the physical reset button or pinhole found at the back of your Roku TV or by following these steps:

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System.
  4. Select Advanced system settings.
  5. Select Factory reset.
  6. If you have a Roku TV, select Factory reset everything. Otherwise, move on to the next step.
  7. Follow the on-screen instructions.

Please let us know if there is anything else we can do to help you.

All the best,

Eunice

Eunice L.
Roku Community Moderator

View solution in original post

2 REPLIES 2
RokuEuniceL
Community Moderator
Community Moderator

Re: Transferring user ID from old to new TV and removing from old

Jump to solution

Hi @Shawneeray,

Welcome to the Roku Community!

We're happy to assist you on how you can remove your information from your old TV without canceling the accounts. Please be reminded that a factory reset will erase your personal preferences, unlink your device from your Roku account, reset all settings, and return your device to a state ready for initial setup. You can perform a factory reset using the physical reset button or pinhole found at the back of your Roku TV or by following these steps:

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System.
  4. Select Advanced system settings.
  5. Select Factory reset.
  6. If you have a Roku TV, select Factory reset everything. Otherwise, move on to the next step.
  7. Follow the on-screen instructions.

Please let us know if there is anything else we can do to help you.

All the best,

Eunice

Eunice L.
Roku Community Moderator
Shawneeray
Reel Rookie

Re: Transferring user ID from old to new TV and removing from old

Jump to solution

eunice,

 

Thank you very much for the quick reply.

Just like resetting a smart phone.  Super

Ray

 

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