@AshleyPayne09 wrote:
Hi, I just got a roku express and it starts the initial set up but once connected to the internet and I click okay for the update, the update installs and it restarts but takes me back to the internet connection screen. I have attempted to factory reset it and went through the cycle over 10times now but am getting no where
When the setup fails to complete after the software update runs, here are a couple of things that some people have found to work for them. They may not be universally successful, but they are worth a try.
Easiest to try, so try this first: Restart your router, even if other devices have no trouble connecting. When your router has completed its startup, try repeating your Roku setup.
More involved: Repeat the setup by connecting to a different wifi network - perhaps via a wifi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the startup. If successful, then redo the wifi connection to use your intended wifi network via Settings > Network > Set up connection.
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