Brand new Roku Ultra.
Just finished the onscreen setup and activated.
It seemed to have restarted on it's own and now it's stuck at the Roku startup screen and it won't boot. It just sits there with Roku letters bouncing around.
I tried to do a hard reset by holding down the reset button on the bottom of the device. All it did was restart the device and brings up the same screen with the Roku logo bouncing around.
Try holding in the reset button for at least 30 seconds while ignoring anything happening onscreen.
Thanks for the posts.
If you are not able to resolve the issue, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
I have the same problem with a 4800-K. On the support exchange page it says the serial # on the bottom is not a valid serial #. I can't find where to PM you. Can you help me get this unit exchanged?
Thanks for posting here in the Community!
Could you tell us how you are powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.
Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.
Please keep us posted.
All the best,