Roku setup

[Cmatamoros]

Roku express fresh from the box. Stuck on language screen . I have reset, unplugged everything and re-plugged everything. I have plugged USB into main power after having in TV. Nothing has worked.  Please help!

model number 3930x 

serial number s009324v70ss

fcc id tc2-r1027

ic: 5959a r1025

[renojim]

Have you tried new batteries in the remote?  The batteries that came with it may be junk.  Also, it seems like a lot of people have been reporting remotes that failed shortly after taking them out of the box.  Point the remote at your cell phone camera and you should see a flash of light on the phone's screen when you press a button on the remote.  No flashes means the remote isn't working.

[makaiguy]

@Cmatamoros-

One more thing to check:

Some Roku remote models require the batteries to be oriented the same way, others require the batteries to be oriented in opposite directions.  I don't know which comes with the Express.  There should be a battery orientation diagram molded into the plastic in the battery compartment.