Thanks for bringing this to our attention.
I have passed along your information and concern to our Support team. They will follow up and further assist you through email.
All the best,
I returned my roku b/c customer service essentially told me to return it and get a new one but I ended up getting a chromecast
My black 4K stick is stuck on that screen, too - I did a factory reset by hitting the home button 5 times, hit up arrow once, hit rewind twice and hit fast forward twice - brought me to bouncing roku & then Let’s Get Started page - hit the right arrow & internet selection appears & the internet signal is excellent - then can go to login page, enter pw, hit connect… and no connection! Reset router yadayadayada - right back to Lets Get Started …
Made in Vietnam
Designed by Roku
Help!! Or next stop is new Chromecast!
Maybe you could advise me.
I just bought a Roku Express. Connected the cables, got a blue light.
On the Let's get started screen I chose English, I select my wi-fi, enter the password. The Roku letters jump up and down and a tune plays. Within a few seconds it goes back to "let's get started"
I tried about 10 times, same result.
Is it faulty.
Looks like I solved it. I plugged the power supply into the TV USB instead of the mains.
It's working now 🙂
I'm having a similar issue. I was having trouble connecting to the wiband internet in my building so i went into advanced settings and did a factory reset. Instead of deleting all the log in info, which wasn't working anyway, it only gives me the language selection menu and the list of available networks, none of which work. I cant reset log in information or go into advanced settings. Just a circular of languages and netwrks. I tried hitting the home button five times but that does nothing.
Thanks for the post.
Can you please provide more information about the issue you are experiencing? What Roku model device are you using? Are you able to connect to an alternate wireless network, such as a mobile hotspot?
With more detailed information, we will be able to assist you further.
Same issue here. Serial number: C13952851005. I'm not sure what model number it is but I thought that it was the most recent version. It used to work fine behind the television so it must work with wifi.It stopped yesterday and I got the bouncing roku. I reset it and now it's stuck on Let's Get Started. The remote control just flashes. The Roku was purchased either directly from Roku or from Best Buy.
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