The first thing to try is an alternate Internet connection. The easiest thing to try is a phone hotspot. For some users, this has allowed completing setup and then had no issues connecting to their home network.
But it's always possible that the device is defective. I had an Insignia Roku TV that was stuck on the update in a constant loop. I returned it to Best Buy and picked up another, and it's worked fine for close to 7 years. Sometimes electronic devices simply fail for no known reason.
Dan
Roku Community Streaming Expert
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