Roku setup

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sfbrad83
Newbie

Stuck On Checking or Purple Screen

Trying to set up new Roku Premiere. I get to the set up for network and get two green check marks and it just freezes and eventually restarts. Sometimes I get to the point where it updates software then reboots but goes to a purple screen and freezes. I have reset multiple times as well as unplugging for 10 minutes and starting over. I’ve reset my modem even. #setup #troubleshoot

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renojim
Community Streaming Expert

Re: Stuck On Checking or Purple Screen

Are you using the supplied power adapter and not your TV's USB port?  You may just want to return it if possible.

Roku Community Streaming Expert

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