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Ken20
Reel Rookie

Streaming Stick 3800x will not power up

I have used this Roku Streaming Stick model 3800x (SN CT38CF125579) for years without problems. This week it has stopped working.  It does not power up. I am able to use another Streaming stick in the same electrical outlet and Visio TV HDMI port without problems.  This one has stopped working. 

Please advise what I can do to fix this.

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3 REPLIES 3
makaiguy
Community Streaming Expert

Re: Streaming Stick 3800x will not power up

Does the power light on the stick come on when it is plugged in?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Ken20
Reel Rookie

Re: Streaming Stick 3800x will not power up

No. Light does not come on. 

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Ken20
Reel Rookie

Re: Streaming Stick 3800x will not power up

I have tried the streaming stick with 2 different micro usb to usb power cables and wall adapters. None are able to get the light to come on. 

I have pushed and held down the reset button. 

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