Hi @rlml34,
Thanks for your first post in the Roku Community!
We appreciate you reaching out regarding this issue and the attempts to resolve it.
Please be aware that we have forwarded this case to our Support team for further assistance. They will reach out to you from there.
Just get back to us if there's anything else that we can further assist you with.
Warm regards,
Rey
ERey.
Roku Community Moderator