@Skeenan wrote:
I have an existing account that was established on a Roku TV. I am trying to set up a Roku express on another TV. When I enter my email address it prompts me for additional information being asked for a credit card. How do I get it to Recognize my existing account?
I suspect you reached a scammer site rather than the legitimate Roku site when you tried to link your new Roku.
IMPORTANT! When linking your device, if you are directed to go to roku.com/link, type this in very carefully and verify that you actually do go there. Otherwise you can end up at a scammer's fake Roku site. If you are directed to go to a different site or call a phone number, this is a scam. If you end up at ANY site not on roku.com (other than the legitimate https://my.roku.com/link that you'll get redirected to), back out and try again.
If you gave the scammer ANY payment information, they now have the ability to hit you with bogus charges, and sell your information to others who can do the same. Watch your incoming charges like a hawk. Spammers can call their charges anything they want so don't assume a charge that says it's from Roku really is from Roku. Dispute any false charges with your financial institution - they can trace them back to the account that actually placed them.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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