Be more specific. Which Roku device do you own and what are the model and serial numbers of it?
I’m tagging @Hector-Roku, so that he can help you more about this issue.
I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan
Thank you for the tag! @Michelle3. As far as the issue you're experiencing @Mistymc42182, what happens after you go through the setup process? Are you able to access the homepage afterwards? Please let us know and we'll be happy to look into this.