Roku setup

[rafnana]

Just got a new Roku Express.

Set up went fine, but it does not connect after going through all the steps.

I've gone through set up 5 times and it isn't connecting

My wireless and internet connections are fine

Activation email comes through (5x)

Activation link instructions followed

I've re-started the Roku and Re-started set up

No connection and I'm not able to talk with a real customer service person.

What is the solution here?????

[DBDukes]

@rafnana 

I'd try a factory reset. With power applied, hold down the RESET button for no less than 30 seconds.

[Jhill332]

That does not work. I have reset EVERYTHING several times. I have moved Roku device. Roku will RECOGNIZE my networks as well as ALL MY Neighbors but will not connect. I bought this one new since old one did same thing…….. should just return for refund and try something else

[DBDukes]

@Jhill332 

If you need to do a return, this has been the page to begin that. I'm concerned it may not be working right now, but this is the last link I had for that. https://support.roku.com/article/208757058