Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Set up new streaming stick

I switched my internet and all my Roku devices think I am at a hotel/college. I called the help desk for Roku and they tried to help me but no matter what we tried it would not recognize that I was at home. Any suggestions. 

Labels (1)
0 Kudos
Community Moderator
Community Moderator

Re: Set up new streaming stick

Hi @Smdjkas,

Greetings from the Roku Community!

Thanks for letting us know about this, and we'd like to know more about it and see how we can get you up and running.

To learn more about what's going on here, could you tell us what the steps are to reproduce the issue? Have you tried hard resetting the device to see any differences?

Keep us posted!



Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.