Roku setup

[Turtlekala]

My Roku disconnected in the middle of a Discovery Plus program. Now it won’t connect to my WiFi which it has been connected to for months. I restarted  my router. I restarted Roku. I unplugged my router. I unplugged Roku. I moved my Roku to within 6 inches on my router (it was only 3 feet before). I reset Roku to factory settings.  I’m connecting to 2.4 Ghrz. I’m extremely frustrated and disappointed. Next step is to get rid of Roku and post my complaints on social media. 

[renojim]

@Turtlekala, do you have XFinity as your ISP?  If so, they've made changes in customer's routers that need to be reverted.

[stargazr19761]

For my own information and to clarify...what changes need to be made.

It doesn't help the person if you don't tell them what they need to do.

[Connie3]

My Roku won't hook up to my wifi I factory reset it I've done everything.what do I do next

[stargazr19761]

Connie I'm so gonna sound like a **bleep**. 

I don't know. Wifi issue. I'd probably reboot the router and then the roku.

I don't know everything. I'm just a hillbilly with delusions of grandeur.

I hope ya get it fixed though.

[Connie3]

I'm just a country girl about to throw it out the door. I been on phone with cox cable it's not my wifi..the Roku is not hooking up to it

[allfourseasons]

Hi,

What isp do you have?

What error message number are you getting?

Is the 2.4ghz on your isp app for your router on b/g/n?

[stargazr19761]

lol...don't throw it out

[stargazr19761]

Why are we getting isp errors? I don't understand that.

[Turtlekala]

I don’t have Xfinity. I have Cox