Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
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Ello2022
Roku Guru

Re: Not getting activation email

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@Witness7  You can edit your replies to avoid multiple replies. Make another email account just for the activation. I use Gmail and I have no issues with getting an activation. Same goes for my Yahoo one. 

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Witness7
Binge Watcher

Re: Not getting activation email

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I tried one of my other accts it is tech7 I guess I could try to use a gmail one and see what happens.  Thanks

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Ello2022
Roku Guru

Re: Not getting activation email

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@Witness7  Make up a normal email address. Or else use a disposable email address, 

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MissBee
Binge Watcher

Re: Not getting activation email

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We solved this yesterday. It seems that only a gmail email address works for getting the activation email. Try that and it should fix it.

Tom3holer
Streaming Star

Re: Not getting activation email

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I have activated several Roku's on AOL with no problem

Ello2022
Roku Guru

Re: Not getting activation email

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@Tom3holer  AOL? Lol. I remember those days of dial up

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WallstreetBulls
Reel Rookie

Re: Device activation issue: never received email

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is there an issue with activation emails being sent to @windstream.net?

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RokuDanny-R
Retired Moderator

Re: Unable to receive activation code

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@Aclau

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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RokuDanny-R
Retired Moderator

Re: Device activation issue: never received email

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@WallstreetBulls

Thanks for the post.

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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WallstreetBulls
Reel Rookie

Re: Device activation issue: never received email

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Danny, thank you so much for your assistance. We used a gmail domain for activation but I do believe something is up with windstream email domain. I do not have serial number of unit but it was a TCL tv

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