Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
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Jennuwhine
Reel Rookie

Roku will not ask what type of connection in set up

Trying to set up new roku. It sees the wifi network. It allows me to click on the wifi.  It will not ask what type of internet connection or ask what password is.  It just checks both boxes with a green check (there is no hard wire connection), but is not connected.  Because of this, email is not being sent.  

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4 REPLIES 4
Jennuwhine
Reel Rookie

Re: Roku will not ask what type of connection in set up

I have tried reseting wifi, roku and tv several times. 

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AvsGunnar
Community Streaming Expert

Re: Roku will not ask what type of connection in set up

@Jennuwhine 

When you go to Settings/Network/Setup Connection, and click on your home network wifi name, you are not seeing a password box pop up?

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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Jennuwhine
Reel Rookie

Re: Roku will not ask what type of connection in set up

I cannot get to settings.  I am stuck in the set up phase.  

 

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renojim
Community Streaming Expert

Re: Roku will not ask what type of connection in set up

Can you use your phone's hotspot and connect to that just to get through the initial setup?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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