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Roku stopped working after upgrading my internet service

I recently upgraded my internet service. Now one of my boxes that previously worked will not work on my TV anymore. The other boxes are fine. What can I do? I can't find the information for my boxes in my account.

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Roku Guru

Re: ruku stop working after uppgradeing to inter servies

I had to go fix my parents' printer a few days ago.  After a while, I figured out that Comcast had upgraded their router firmware and while doing that, they "helpfully" turned off the 2.4GHz Wi-Fi band without telling anyone.  And their printer (like some models of Roku) only works on 2.4Ghz.  So, that's one possibility.

Of course, I'm just guessing that when you said "not work" you meant it can't connect to your router.  If I guessed wrong, maybe more details would help.

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