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Roku device always require to re-activate everytime we turn it on

I have three Roku sticks. They all have worked fine when connecting to Xfinity stream. Recently, one TV is requiring to re-activate every time we turn it on. Very exasperating. Any suggestions?


Retired Moderator

Re: Roku device always require to re-activate everytime we turn it on

Hey @sonnyinc

Thanks for the post.

For clarification, do you mean you always need to link your email address to the affected Roku stick whenever you turn it on? Could you tell us how are you powering your Roku player?

With more information, we can assist you further.

All the best,

Kariza D.
Roku Forum Moderator
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Community Streaming Expert

Re: Roku device always require to re-activate everytime we turn it on


Depending on what you mean by "reactivate" this could be your problem:

Roku operating system version 10.5 added added a new "Power" item in the "Settings > System" menu for some of the latest Roku device models. The new "Auto power savings" item there will put your Roku device into a low power standby condition after a period of inactivity, such as when your tv has been turned off for a while.

Pressing a Roku control key on your Roku remote (not Power, Volume, or Mute keys, if you have them, which act on the TV, not the Roku) should bring the Roku out of standby and back to full operation. Pulling the power for a few seconds or a short press of the Roku's reset button should restart the Roku and restore full operation as well.

If you have a "Settings > System > Power" menu item, deactivating any power saving options you find under "Auto power savings" will prevent your Roku from going into standby in the first place.

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