Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roku device - No menu and no response to controls

I need help that I can't find


Using all instructions on and in the box

On forums

No one ever said I shouldn't turn off the ROKU after it was installed.  No where do I see that.  

I innocently turned ROKU off when I turned my TV off, just as I had when using my previous ROKU.  Now all I am getting all sorts of garbage I can't control.

No menu.

No response to controls.  
Lots of frustration.

Can anyone help me?


Marilynne S




0 Kudos
Community Streaming Expert

Re: Roku device - No menu and no response to controls

No, there's no issue with powering a Roku completely off when not in use. If you're seeing a scrambled screen, that sounds like an HDMI connection issue. What model Roku player do you have? Exactly what are you seeing on the screen? 


Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos