Where are you?
Are you using a VPN?
Assuming USA, Canada, or UK, and no VPN, when you start a Roku from factory default (or after factory reset), the first option is the language. Choose the appropriate language with the remote.
If you've already done this, do it again. Slowly and carefully. Make sure you didn't do one thing, thinking you did another.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
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