My recently purchased Roku Ultra (only a few months old) froze last night in the middle of viewing a program. It did not respond to anything I did.
I cycled the power multiple times. Each time, it would come back to the menu and freeze again.
I pressed the reset button. The first time, it went to the language selection screen, and had the 'pair with remote' message overlaying it. I reset again, and now each time it just goes to the language selection screen.
The remote has power - when I press buttons on it, I hear a beep acknowledging the button, but nothing happens on the screen. If I press the "where's the remote?" button on the side of the Roku device, the remote starts beeping, so there is communication happening.
I have tried the 'Home 5 times, up once, rewind twice, fast forward twice' sequence - I hear the beep, but nothing happens on the screen.
I'm guessing at this point I need an RMA, but I'm open to suggestions?
Alex
