Roku setup

[RokuMary-F]

Hi @Sparkie42,

Welcome to the Roku Community and thanks for reaching us.

We'd like to gather more information about the issue you're running into. Is there a light showing on your device? How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue with no signal? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[Mbyars]

Model:3930x

SN:S008517F81XW

Roku Express

tv:haier

40D3505

[sandi1141]

My account us sandrapstn@aol.com

Streaming stick 4K S/N S08Y423KLSDP

MODEL 3820X

I've been using the stick a couple of weeks w/o problems.  all of a sudden today, I get the no signal floating all over the screen. I've unplugged the Roku and plugged back, still no signal.  Help.

[renojim]

@sandi1141, that message is coming from your TV.  Make sure you have the correct input selected.  Unplug the power from the Roku and plug it back in.  You should see a light on the Roku when you connect the power.

[Mark69]

I have tried 2 TV’s and two cables and still no signal.

Roku Express 4k+ model 3941x serial soah222yr3ge

samsung model ln40d550k1fxza

[RokuKariza-D]

Hi @Mark69

Thanks for posting here in the Community!

These are the most common reasons you may not see the picture on your TV:

1. You have the wrong input (source) selected on your TV
   • Make sure to select the input (sometimes referred to as source) that matches the one to which you have the Roku player connected.
2. There is a problem with the USB power adaptor, or the adaptor does not meet requirements
   • It is possible your Roku player is not receiving enough power, even if the power light is on. This happens sometimes if you connect your Roku player through a third-party device with a USB/AC power adaptor that does not meet more recent USB standards. Try a different power adaptor or try plugging your Roku player directly into a power source. For more information, learn What to do if the red light is flashing or you see a "low-power" warning.

Let us know if there's any difference after.

All the best,
Kariza

[Mark69]

I tried all I put sources on both TV’s and you can tell when you have the proper input as it gives you the message no signal.

the USB adapter is the original only a couple months old.  I did try another outlet with the same result.

[RokuKariza-D]

@Mark69

Appreciate the prompt response.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Thank you for your patience and understanding.

All the best,
Kariza

[Mark69]

Thank you

[DecentHuman]

Why is this marked as being the solution???