Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roku Streaming 4K Stick will not activate

Hello, I am having a problem with a brand new Roku Streaming 4K Stick I just purcahsed. I go thru the setup proceduures and I recieve the activation e-mail I then fill out the form to set up the free Roku account and when I hit the I am not a Robot box, a spinning circle comes up and just continues to spin, I hit the submitt button and it shows required under the I am not a robot text. I have reset the streaming stick three times now and sent new activation e-mails. Still same issue. I have waited up to 25 minutes in between tries with the spinning circle.


Any ideas or return this prodcut and try something elae.



0 Kudos
Retired Moderator

Re: Roku Streaming 4K Stick will not activate

Hello @Yogi55

Thanks for posting here in the Community.

We understand that you are facing an issue with activating your Roku device and we apologized for any difficulties.

Please provide us with the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.

We look forward to hearing from you and assisting you. Thank you!


0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.