Roku setup

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Re: Roku Premiere Stopped Working

Cars breakdown, appliances break, plumbing leaks, computers don’t boot up, phones lock up, phone screens crack. Any of those listed cost 4x as much as a Roku Express. Heck I got my Streaming Stick+ for $29. Still works after 4 years. A new one is cheap. It’s out of warranty. Nothing more to say 

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DBDukes
Community Streaming Expert

Re: Roku Premiere Stopped Working

@JJ646 

I would expect it to still be working. Like I said, I have some older that work very well still.

Stuff happens, of course, and it may have happened to you. But that experience isn't normal. Roku devices usually have a longer life.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

AvsGunnar
Community Streaming Expert

Re: Roku Premiere Stopped Working

@JJ646 

If your ISP is Xfinity/Comcast, Cox, or AT&T, there is an increased likelihood that the recent firmware updates made to these routers is preventing your Roku Premiere (and other 2.4 ghz-only devices) from connecting and streaming properly.

The troubleshooting step is to verify and change change your router's Network Mode/Protocol to b/g/n.

Xfinity/Comcast instructions - https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi and https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/m...

Comcast instructions - https://www.cox.com/residential/support/managing-your-in-home-network-with-my-wifi.html

AT&T - https://www.att.com/support/article/u-verse-high-speed-internet/KM1206322/ or 

https://www.att.com/device-support/article/wireless/KM1320445/ATT/WirelessNetMF279

---

Not sure if you saw this recommendation in your other posting (https://community.roku.com/t5/Network-Wireless-Wired-Connections/One-Roku-works-fine-other-doesn-t/m...), but your RokuTV is capable of using either your 2.4ghz or 5ghz bands, but your Premiere is limited to just the 2.4ghz band.  Thus, your RokuTV is likely connecting to the 5ghz presently.  Try making the recommended Mode changes (b/g/n) to your 2.4ghz band and your Premiere will most likely connect again.  Remember to restart both the router and Roku device after making the router changes.

If the above is not applicable, post your router model number and ISP (internet service provider), and can try other troubleshooting steps to determine if defective device or network issue).

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
JJ646
Level 9

Re: Roku Premiere Stopped Working

Thank you, but the link you gave for ATT isn't active.

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JJ646
Level 9

Re: Roku Premiere Stopped Working

ATT

Router NOKA15F05571 (not sure if this is correct).

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AvsGunnar
Community Streaming Expert

Re: Roku Premiere Stopped Working

@JJ646 

Verified link is working for AT&T is working. (https://www.att.com/device-support/article/wireless/KM1320445/ATT/WirelessNetMF279)

Try it again, or I can do a quick write-up of its instructions (let me know)

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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JJ646
Level 9

Re: Roku Premiere Stopped Working

Yes, I got there. This is the link that isnt' working: http://att.wirelessinternet.

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AvsGunnar
Community Streaming Expert

Re: Roku Premiere Stopped Working

@JJ646 

You have to be using a device connected to the AT&T network for that internal link to work.  Can't just do it from your phone unless you are connected to your wifi network. (using network wifi, not phone data).

Otherwise, make sure you are connected to the network wifi before using that link with either a phone or laptop.  Other way is type in 192.168.1.254 in your web browser and then enter your credentials. (again, make sure connected to network first.  Credentials are located either on bottom of router or side of router sticker).

----

Additionally, that router number provided before is incorrect.  Should also be on that sticker.

From AT&T support (https://www.att.com/support/article/u-verse-high-speed-internet/KM1042214)

Access and verify gateway settings
To verify your settings, follow these steps.

  1. Open a Chrome, Firefox, Internet Explorer, or other browser window.
  2. Enter http://192.168.1.254 to access the gateway settings screen.
  3. Scroll to the Key things to do Using your Gateway and, select Wireless.
  4. Verify the following for both radios:
    • Authentication type is set to WPA-PSK (TKIP)/WPA2-PSK (AES).
    • Wi-Fi Mode for the 2.4ghz radio is 802.11 n/b/g 2.4GHz.
    • Wi-Fi Mode for the 5.0GHz radio is 802.11n/ac 5GHz.
    • Wi-Fi Channel is set to Automatic (default setting).
    • Transmit Power Level is set to 100 for maximum coverage.

-------

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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JJ646
Level 9

Re: Roku Premiere Stopped Working

Thank you for all your help. I was next to my router on my computer and the link didn't work. On my 150th google search I found this and it's working now: 

6] Disable Network Pings

You can also try disabling network pings using the Roku remote to fix the error. To do that, here are the steps that you can follow:

  1. Press the Home button 5 times.
  2. Then Fast Forward, Play, Rewind, Play, and Fast Forward buttons one by one.
  3. Now, in the opened menu, click on the System Operations Menu and press OK.
  4. Next, press on the Disable network pings option using the remote and then hit the OK button.

If you start seeing Enable network pings option in the System Operations Menu, you know that the settings are changed.

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AvsGunnar
Community Streaming Expert

Re: Roku Premiere Stopped Working

@JJ646 

Good to hear that disabling the pings worked for you.  Just a heads up that this is Roku device intermittently pinging/checking that the router's broadcasting ability is still there.

The pinging may cause conflict issues if the network is not setup properly (for Roku) or if the Security Settings of a router is set too high.  If the Roku drops connection again, it may not automatically reconnect to network with pings disabled.  If this occurs, you may have to either restart both the router and Roku device, or go to Roku Settings..System..Advanced System Setting...Reset Network Connection..Connection Reset in order to disassociate the AP and get a new connection.

Basically, with pings enabled, lets you know when a connection issue is present and then attempts to automatically reconnect upon disconnection.

Hopefully, disabling pings is all you needed to do.  If issues persist, you should complete the recommendations above.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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