Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
inspired117
Reel Rookie

Roku Premier prevents TV from working

Jump to solution

I recently installed a Roku Premier bought at Walmart on a LG flat screen LCD 1080p TV.  The USB power came from the USB port on the TV.  As soon as I plug in the Roku, the TV and the LG TV remote stop working.  Everything about the Roku works, but I can no longer change the volume, input, access menus ... cannot do anything to the TV settings using either the TV remove or the physical buttons on the TV.  The setup is obviously completely unusable sadly.  Any ideas what is going on?!

Thank you!

0 Kudos
1 Solution

Accepted Solutions
Tivoburkee
Community Streaming Expert

Re: Roku Premier prevents TV from working

Jump to solution

Don't power it via the tv usb port! Get a usb wall adapter, the roku should have come with one. 

https://www.amazon.com/s?k=usb+power+adapter&crid=3HN7BZSG7NMOM&sprefix=usb+power%2Caps%2C192&ref=nb...

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

5 REPLIES 5
boogernose
Roku Guru

Re: Roku Premier prevents TV from working

Jump to solution

you can just find some static and make an art piece out of it.

---A problem clearly stated is a problem half solved---.
0 Kudos
inspired117
Reel Rookie

Re: Roku Premier prevents TV from working

Jump to solution

Ha, that sadly seems about all it's good for after the Roku is fired up.  If I have the volume at a good level and don't have to change anything on the the TV, then we can watch stuff on the Roku just fine, but can't mute or switch to other devices while the Roku is on. Any specific ideas for solutions? Thanks!

0 Kudos
Tivoburkee
Community Streaming Expert

Re: Roku Premier prevents TV from working

Jump to solution

Don't power it via the tv usb port! Get a usb wall adapter, the roku should have come with one. 

https://www.amazon.com/s?k=usb+power+adapter&crid=3HN7BZSG7NMOM&sprefix=usb+power%2Caps%2C192&ref=nb...

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Poterico2
Streaming Star

Re: Roku Premier prevents TV from working

Jump to solution

I like Tivoburke's idea. The USB could be draining power from the Tv. That port is usually used for USB playback. The power consumption of a Roku device could be more of a drain.

0 Kudos
inspired117
Reel Rookie

Re: Roku Premier prevents TV from working

Jump to solution

Ok, we will give it a shot.  Thank you both!

0 Kudos