Roku setup

[Steve3917]

A couple of years ago, my then-Roku stopped connecting to my Emby server and after banging around on my computer for awhile I found a listing somewhere in which Emby server was mentioned twice. I deleted one of the instances and Roku then worked perfectly. I now have the same problem with a brand-new Roku Ultra that can't see my Emby server (even after manually trying to connect them using the Emby server's IP address and also trying  Emby Connect), but I can't remember where that listing was. Can anybody help?

[RokuEmmanuel-D]

Welcome, @Steve3917!

It's great seeing your post here in the Roku Community!

Thanks for sharing your concern with us. We'd like to be able to assist. 

Are there any error messages you're seeing when trying to connect to your Emby Server? If so, a photo can be super helpful for us to take a closer look.

Please get back to us soon!

Best,
The Roku Community Team

[Steve3917]

Thank you for your swift reply. When I input the IP address found in the Emby dashboard, which presumably points to the location of the Emby application, into the Roku app's IP space, I get a spinning circle and the attached message. This also happened a while back and i stumbled on some listing that had 2 instances of the Emby. After I deleted one of the messages the Emby app found the server. I don't remember what that listing was.

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @Steve3917!

Upon further checking, this needs to be directed to the app's support team, as they will be able to help you with the specifics of this issue. 

For further assistance, you may contact them here to get this sorted out immediately. Most apps are managed and regulated by the channel itself and they will be able to provide steps that are tailored to your concern. 

We are hoping that everything gets sorted out for you soon!

Best,
The Roku Community Team