Hi @Carmen86
Thanks for the post.
Please be advised that we only support English in the Roku Community. We had to use google translate to understand your inquiry.
For us to assist you further, could you tell us more about the issue you're experiencing? What's the model number of your Roku device? This can be found at the back or underneath the player itself.
We look forward to your response.
All the best,
Kariza
Kariza D.
Roku Forum Moderator