Roku setup

[UnhappyFrank]

Plugged into a power strip.  Also my TV was on all night.  I just unplugged the ROKU.  Apparently my TV says "We sensed a new device please set it up" and turns itself on.  So I wasted electricity all night.  I changed the batteries in the remote in case the batteries that came with it were not good.  No difference.  Judging from what I read here, non functioning remotes are almost a brand feature at ROKU.  My view is that remotes should be tested before they are shipped and the consumer should not be the tester.  Also your web site does not have a support phone number.  Was this a conscious decision?

[UnhappyFrank]

I keep trying to reply but do not see my reply when I log back in. Here we go for the third time. ROKU plugged into a power strip. The USB is one that is on a box for my Samsung TV. Other HDMI items work on it. Remote does nothing. Purple light is on ROKU. TV turns on by itself because it senses a new device. Wasted power all night. To be sure I put different batteries in the remote. Nothing changed. I light blinked twice when I put in the first set of batteries. From reading the replies, it seems sending out bad remotes is a ROKU practice. IMHO you should test them first and not leave that to the consumer. Yours is the only consumer product web site I have dealt with that does not have a call in number. I guess you really do not want to deal with what you regard as stupid people like me. You have until noon today to reply, I am a very patient person but you are pushing it. I also suggest you do something 100% new and hire a web site designer.

[RokuKarla]

Hello @UnhappyFrank

We sincerely apologize for the inconvenience this has caused.

Please provide us with the serial number of your Roku device (printed on the side/back of the device) and I'll be able to pass along your information to our Support team to assist you further.

Regards,
Karla