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Roku Activation

I recently bought a second Roku and the past three nights when I get home from work after I enter a email address and get sent a email to activate the device but when I click the link it says temporarily down for maintenance. I didn’t have any issues with the first device and not sure why this issue is happening.

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DBDukes
Community Streaming Expert

Re: Roku Activation

That is definitely not expected behavior. 

I've seen the occasional report of this recently, but enough to make me think it's a long-term issue. Let me offer an observation that may (or may not) impact you and be causing the issue.

Things do occasionally go wrong. And, sometimes, the system is actually down. Not much, some sometimes.

Now, add to the mix this tidbit: some browsers try to be extra "helpful" by caching page data, to sometimes include redirection pages.

ImHelping.jpg

This can be complicated by redirections giving the wrong status code to the browser, making the browser think it's a permanent redirection. Even without this, the browser can still cache the redirection.

The result is that going to the page at a later time will cause the redirection (to the "Down For Maintenance" page) to happen, without even checking. The browser will simply read the cached data and act on that, rather than taking the extra step to check the actual destination page.

So, I'm going to suggest clearing your browser cache and history, closing the browser, then try going to the page and see what happens.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

makaiguy
Community Streaming Expert

Re: Roku Activation


@DBDukes wrote:

I'm going to suggest clearing your browser cache and history, closing the browser, then try going to the page and see what happens.


I second that suggestion

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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