Roku setup

[Shong1387]

Never received TV code after activating account.  It keeps going back to email setup

[RokuKariza-D]

Hey @Shong1387

Thanks for reaching out here in the Community!

We would recommend you perform a factory reset on the affected device then activate your Roku device once again.

Performing a factory reset using the hardware reset button

1. On the back or bottom of each Roku device is a reset button. On some devices, there is a tactile button, while other devices have a pinhole button.
2. If your device has a pinhole button, you will need a paperclip to perform the factory reset.
3. Once the reset button is located and your Roku device is powered on, press and hold the reset button firmly for about 10 seconds. The indicator light or status LED will blink rapidly on most Roku devices when the factory reset is complete.

For more information, check out this Support article: How do I factory reset my Roku® streaming device?

If still no dice, reply here with the serial number of the Roku device. It can be found at the back or underneath the player itself.

All the best,
Kariza

[jpmcderm]

I am attempting to activate a Roku Express 4K+. Activation when fine until I completed all the screens after receiving the confirmation e-mail. The screen on my television did not automatically update when done. The Roku device shows in my account profile but does not work on the TV.

Serial #:  X01600586PJY

Dan McDermott

I bought two Roku's. The first is working great. The second has me stumped. Thanks for the help

[Airekah85]

I’m having the exact same issue.

[SB747]

Same issue with mine!

[Airekah85]

I’m starting to lose my mind. Any help would be appreciated. I’ve tried different emails, resetting, unplugging. Nothing is working. 

[DellStreamer]

Please read 

https://community.roku.com/t5/Getting-Started-Setup-How-to/Service-Interruption-Roku-Device-Activati...

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

Please be aware that there was an activation outage that hindered users' ability to activate a Roku device that has since been resolved.

We would recommend trying to activate the Roku device at this time and letting us know if you are still experiencing the same issue so we can further assist you.

Thanks,
Danny

[karegahall]

I cannot get my Room Express activated after factory reset

[RokuKariza-D]

Hi @karegahall

Thanks for the post.

If you are still having problems activating your Roku Express, please reply in this thread with more information about the issue you're experiencing. Let us know as well if you are getting an error code or message.

With more information, we can assist you further.

All the best,
Kariza