Rechargeable remote is a piece of **bleep**. I have not been able to use it for more the 90 seconds before it stops functioning. It's a piece of junk. Return your product as I am totally frustrated with it. I was hoping it was better then Amazon Firestick 4k but it sucks as I cannot even get thru the setup. Total JUNK.
We're sorry to hear about the issue you're experiencing.
If you have tried the troubleshooting steps available in this Support link: How to fix your Roku® voice or simple remote that is not working, please reply here with the serial number of your Roku device associated with the affected remote. It can be found from the Settings menu by navigating to Settings > System > About or at the back of the player itself. We'll be able to further assist you from there.